SCSM: Self-Service Portal pages are blank
October 17, 2013
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I installed a Self-Service Portal for SCSM, but all pages are blank (menu is there )
It turned out be a certificate issue. In the test environment I created a self-signed cert using IIS Certificate Wizard. The Wizard created a certificate for FQDN, but in Application Settings SharePoint uses NETBIOS name of the server. As a result the Portal cannot connect to Content Web Server.
I believe there are several ways to resolve it:
Method one: Create a self-signed cert for NETBIOS name of the server.
Method Two: Change Aplication Settings for Portal to match name of the Content server on its certificate (change it to FQDN if cert uses it)
Method three (I used): Issue a certificate with NetBIOS name of the server as CN and FQDN as SAN. Assign the certificate to both Portal web site and Web Content Web site.
Do not forget to restart web site after that (or IIS).