IT Consultant Everyday Notes

Just some problems/solutions storage

Azure AD: Distribution Group–add a member is greyed out

Bumped into an interesting issue – tried to add a user to an existing Azure AD Distribution group (created directly in AAD, not synced) but in GUI “Add Membership” button in the Group property was greyed out.


From the user side an attempt to add the user to the Group failed with: “Unable to complete due to service connection error”


I found an MS Answer doc describing similar issue: Add Member button greyed out on Microsoft Azure Active Directory with proper roles? – Microsoft Q&A

and tried both powershell and MS Graph approach, still the same issue. The error in PowerShell and Graph pointed that the object was created in external source: “Unable to update the specified properties for objects that have originated within an external service.”


Resolution: I succeeded to add a user to the group from Office Admin portal (

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