IT Consultant Everyday Notes

Just some problems/solutions storage

Category Archives: Updates

Lync: Phone Edition LG-8540 –Firmware Update

I recently found an old LG-Nortel 8540 and decided to put it to my Lync 2010 environment (all other phones are almost all Aastra).

The device had an old OCS 2007 RTM firmware: 1.0.522.101 (1.23). Apparently I am lucky – people with older firmware must to install OCS 2007 RTM in order to update the device firmware to this version (http://www.confusedamused.com/notebook/updating-your-tanjay-firmware-from-10199-123/). Smile

Issue: My device successfully connected to Lync (with old firmware) but did not want to upgrade it to a recent one – 4.0.7577.410

Resolution:

1. I installed OCS 2007 R2 Std in my Lab. One server.

2. Updated it with the latest CU. UPDATE DATABASE FIRST! (http://www.microsoft.com/en-us/download/details.aspx?id=19178)

3. Download the latest firmware for LG 8540 for OCS 2007 R2 (3.5.6907.222 (1.23)) (http://www.microsoft.com/en-us/download/details.aspx?id=1777)

4. Install the update and approved it as described here: http://blogs.technet.com/b/ucspotting/archive/2009/03/11/troubleshooting-ocs-2007-r2-device-update-service-for-communicator-phone-edition.aspx

5. Start the device and logged in as “domain.com\username” not just domain\username here is why: http://theucguy.wordpress.com/2009/02/20/tanjay-lg-nortel-cannot-download-certificate-because-domain-is-not-accessible-if-the-problem-persists-contact-your-system-administrator/

7. Nothing happened – no updates!  Sad smile

8. tried to get update using IE /DeviceUpdateFiles_Int/UCPhone/LG-Nortel/IP8540/A/ENU/3.5.6907.0/CPE/CPE.nbt">http://<OCS FQDN>/DeviceUpdateFiles_Int/UCPhone/LG-Nortel/IP8540/A/ENU/
3.5.6907.0/CPE/CPE.nbt
– got a blank page instead of the file.

8.1. Static Content feature was missed from IIS installation – installed it. Still nothing

8.2 Removed <mimeMap fileExtension=".cat" mimeType="binary/octet-stream" />  from c:\windows\system32\inetsrv\configuration\applicationHost.config and rebooted the server (just iisreset did not help)– I can download file successfully now. The solution was found here: http://www.ocspedia.com/Misc/Update_Server_Check_List_R2.aspx

9. So do the device – successfully got the update.

10. I can monitor it in log files (I am using CMTRACE.exe from SCCM to see logs “live”)

image:

 

image

11.As soon as the device was updated to 3.5.6907.222 I plugged the phone to my production network hoping it will accept 4.0.7555.4066 I have downloaded and approved for Lync as described in a nice Jeff’s article. Unfortunately it did not happened Sad smile

12. Some research leaded me to that thread and I realized I am not alone. It looks like due to cert issue LG 8540 cannot get the latest and greatest firmware (CU6, June 2012) and need to be upgraded to a previous (CU5, March 2012). The problem is the patch is not available anymore! All links point to CU6 even from CU5 KB. Luckily  Lync15 posted a link to his SkyDrive where he uploaded the old CU5. Whole thread is here direct link is here. Problem in details is described by Jeff here. Thank you guys!

13. I removed the latest firmware for LG 8540 from my Lync and published CU5 instead:

image

14. Restarted the phone and it successfully got 4.0.7577.4066 from Lync.

15. Now we can add CU6 Lync Device Updater and LG 8540 accepts it.

image

Reference: Jeff on Lync Phone Troubleshooting: http://blog.schertz.name/2012/03/troubleshooting-lync-phone-edition-issues/

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SCCM 2012: Software Update Download failed with ERROR: There was an error downloading the software update. (12029)

Issue: I tried to download updates creating a new Software Update Package using a remote SCCM console. SCCM created a folder for the first update under the Package Source folder, but could not download content – failed with ERROR: There was an error downloading the software update. (12029)

Resolution: I checked PatchDownloader.log located in %UserProfile%\AppData\Local\Temp\3 folder and found the error saying the content cannot be downloaded from Microsoft Update site.

There is a proxy in the environment. I set proxy settings in IE and content was downloaded successfully.

Note: There is a Proxy Settings in properties of Software Update Point in SCCM. Do not forget to set it up if there is no direct connection to Microsoft Update sites from your SCCM SUP. This settings affects SUP/Microsoft synchronization process only!

To download Software Update Content you have to have proxy configured in IE on the machine you use to run the SCCM console. At least that solve the issue for me.

SCCM 2012: Local content cache failed for Workgroup machine

I have an SCCM 2012 single primary site infrastructure with two DPs configured for HTTP. Test clients are not joined to the domain. Network Access Account is properly configured.

All deployments configured to run directly from DP work fine.

Issue: Deployments configured to “Download content from distribution point and run locally” including all Windows Updates fail.

Errors (example – a windows update):

 

UpdatesHandler.log CAS failed to download update (4dfda4a4-f124-4589-bd1b-a6f45b71db16). Error = 0x80070005. Releasing content request.
DataTransfer.log Error sending DAV request. HTTP code 401, status ‘Unauthorized’
CAS.log Download failed for content 0e47d69c-240c-44e1-89c5-12333cd5fcf9.1 under context System, error 0x80070005

I am not sure why Network Access Account was not used. But it looks like it tried to use Local System Account for the Workgroup machine and failed with “Access Denied”.

Resolution: I enabled Anonymous Authentication for SMS_DP_SMSPKG$ folder in IIS and verified it set for IUSR user (I am using Server 2008 R2)

image

Note: the settings periodically flipped back to “Disabled” Sad smile  I finally found a KB explaining the behaviour. http://support.microsoft.com/kb/2682514 .  You basically need to enable anonymous connection in properties of DP:

image

 

Cheers,

Alex

SCUP 2011 in multi-user environment

SCUP 2011 installs its database in a user folder during installation. As a result another user cannot use SCUP. I’ve got a bit of information on MMS 2012 how to bypass the behaviour:

1. Stop SCUP.

2. Copy scupdb.sdf from “%userprofile%\AppData\Local\Microsoft\System Center Updates Publisher 2011\5.00.1727.0000” to a folder of your choice, for example “d:\System Center Updates Publisher 2011\5.00.1727.0000”

3. Edit Scup2011.exe.config file in SCUP installation folder to modify the following in the Application Settings key (the key is already there, but empty):

<Scup.Properties.Settings>
<setting name="SSCEDataFile" serializeAs="String">
<value>F:\SCUP2011\5.00.1727.0000\scupdb.sdf</value>
</setting>
</Scup.Properties.Settings>

4. Start SCUP; it should be accessible for multiple users now (with proper permissions of course).

scup